Your feedback is important. National Grid wants to know what our customers think about the Upstate Upgrade and our work to build a smarter, stronger, cleaner grid. Select the project from the list below to find instructions on how to submit a question or comment.

    For our Black River-Clay project, you may reach us by phone at 844-243-2592 or [email protected].

    For our Black River-Porter project, you may reach us by phone at 800-390-6634 or [email protected].

    For our Colton-Nicholville project, you may reach us by phone at 800-358-2937 or [email protected].

    For our Dunkirk-Laona project, you may reach us by phone at 716-508-2061 or [email protected].

    For our Inghams-Rotterdam project, you may reach us by phone at 877-551-4743 or [email protected].

    For our South Oswego-Lighthouse Hill project, you may reach us by phone at 844-473-6864 or [email protected].

    For our Mortimer-Golah and Southeast Batavia-Golah projects, you may reach us by phone at 833-644-6524 or [email protected].

    National Grid customers with questions about their accounts, energy efficiency programs or bill affordability concerns visit our website or contact our customer service team at 800-642-4272.

    To report an electric outage, call 800-867-5222 or visit our website

    To report a gas emergency, exit the premises IMMEDIATELY and call 911 or National Grid's gas emergency line at 800-892-2345.

     

     

    We are firmly committed to protecting our customers’ privacy. Our Privacy Policy, together with our Terms and Conditions, outline our information-gathering and dissemination practices for any and all of our customers’ information, including but not limited to, the collection and dissemination of information from this website (“site”), our mobile application (“app”), our customer agreements and any other means by which you provide your information to National Grid. National Grid means National Grid USA Service Company Inc. and its United States affiliates.
     
    By providing any information to us, and by accessing and using the site and/or, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices and uses or disclosures of information about you that are described herein. If you do not agree with this Privacy Policy, please do not use the site and/or app or provide us with any personal information.